Karniz Fatema is a dedicated and customer-focused professional at SoftCents Systems. She is known for her patience, communication skills, and deep commitment to ensuring every client receives the best support experience. <br> With a passion for problem-solving and teamwork, she consistently delivers friendly and efficient assistance. Her positive attitude and reliability make her an essential part of our support team, ensuring seamless communication between clients and the company.
Bachelor’s Degree in Information Technology, 2012
Graduated from American International University-Bangladesh (AIUB) with a Bachelor’s Degree in Information Technology.
Specialized in customer support systems, basic programming, and IT management.
Developed strong communication and coordination skills through academic projects and internships.
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Master’s Degree in Communication & Media Studies, 2016
Earned a Master’s Degree from BRAC University, focusing on communication strategy, digital media, and client relations.
Learned advanced methods of professional interaction, user experience communication, and media coordination.
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