Platform Integration
SoftCents Systems successfully implemented a Platform Integration Solution for a leading telecom and IT service provider in Dhaka, Bangladesh.
The project’s goal was to connect multiple internal systems — from billing and customer management to PBX and messaging — into one secure, centralized platform.
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Our integration made daily operations smoother, reduced manual processes, and improved response times across all departments.
- Completed Date: 2024-03-13
- Category: Technology
- Client: Grameen IT Connect Ltd
- Location: Banani, Dhaka, Bangladesh
The client operated several independent platforms — billing, SMS gateway, and VoIP systems — which were not properly synchronized.
This caused delays, data mismatches, and unnecessary manual effort.
Our challenge was to design a secure middleware system that could seamlessly integrate their CRM, PBX IP, and SMS gateway into one unified solution without service downtime.
